Smartsheet Services
Ongoing Smartsheet help as your needs evolve.
Go-live is not the end of the work. We stay on as a practical partner, helping you fix issues, make improvements and plan what comes next.
What Support Covers
Help with the day-to-day and what comes next.
Support is built around what your team needs, from quick fixes to larger enhancements and planning.
Troubleshooting
Help when something breaks, behaves unexpectedly or stops working as intended.
Enhancements
Changes and additions as your process, team or goals evolve.
Formulas & Workflows
Building, fixing and simplifying formulas and automated workflows.
User & Admin Support
Answers and hands-on help for end users and administrators.
Training
Refresher sessions and training for new team members.
Documentation
Keeping documentation up to date as the solution changes.
Advisory
Guidance on new features, best practices and planning your next steps.
Flexible Arrangements
Support structured around your needs.
Some teams need a steady amount of help every month. Others need support in bursts around projects or busy seasons.
Support can be structured around an agreed bucket of hours or a monthly arrangement. We will talk through your needs and recommend the structure that makes sense.
Agreed bucket of hours, used as needs come up.
Monthly arrangement for ongoing, predictable support.
Clear agreement on what is included and how requests are handled.
Regular check-ins to review requests and priorities.
A partner who already knows your solution.
How We Work
A clear, collaborative process.
01
Understand
Learn about your solution, your team and the kind of help you need.
02
Agree
Set up the support structure, scope and how requests are submitted.
03
Support
Handle requests, fixes and enhancements as they come in.
04
Review
Check in regularly on priorities and what is next.
Related Services
Services that work well together.
Optimization & Health Checks
Clean up, streamline and improve your existing Smartsheet environment.
Training & Enablement
Help your team work with confidence through practical, role-based training.
Implementation & Solution Design
Design and build Smartsheet solutions tailored to your processes, people and goals.
Next Step
Let’s talk about ongoing support.
Tell us what kind of help your team needs after go-live. We’ll recommend a support structure that fits.